We're hiring for a
Command & Control Centre (CCC)
role with one of our leading global product-based clients in the retail technology space.

If you're passionate about
IT Operations, Incident Management, Site Reliability Engineering (SRE), and Service Management
, this could be an exciting opportunity to work on large-scale, mission-critical technology platforms.

Location

? Chennai (Work from Office – 5 Days)

Experience

✔️ 3–6 Years

About the Team

The CCC team, also known as the Command and Control Centre, forms the nerve centre of Walmart. The team works across multiple technology groups to ensure the stability and reliability of the company's critical e-commerce infrastructure. It functions by collaborating internally with TDO (Technical Duty Officers) and SRE (Site Reliability Engineering) for faster detection and mitigation of incidents. The team is aimed at proactively maintaining mission-critical infrastructure, cloud platforms, microservices, tools, and processes to ensure the highest levels of availability and reliability across Global Technology platforms.



CCC plays an significant role in leading all major incident responses and orchestrating faster mitigation.

What You'll Do

ITIL Service Management Expertise
- Implement ITIL best practices for Incident, Problem, and Change Management.
- As part of incident management, monitor/alert on SLIs. Upon detection of an SLA breach, triage the issue and mitigate, including engaging necessary stakeholders to ensure faster restoration.
- Work on RCA (Root Cause Analysis) and track action items.
- Ensure compliance and continuous improvement of IT service processes by identifying gaps and building monitoring/alerting.
- Run regular operations reviews with key leadership to provide insights that drive decision-making and strategy.

Reporting and Advanced Analytics (Preferred)
- Build and maintain operational dashboards using
Python, Tableau, and Excel
.
- Leverage data analytics for trend analysis, risk identifica

📌 Site Reliability Engineer (Chennai)
🏢 Wenger and Watson
📍 Chennai