Job Description Customer Service Executive (CS Desk)

Position: Customer Service Executive (CS Desk)
Department: Customer Service / Operations
Company: Max Shipping & Forwarding Pvt. Ltd.
Location: Jaipur
Experience: 23 Years
Employment Type: Full time

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive (CS Desk) to manage customer communication, shipment updates, and operational coordination. The ideal candidate should possess strong communication skills, problem-solving abilities, and the capability to coordinate with internal teams to ensure smooth logistics operations and excellent customer satisfaction.

Key Responsibilities

* Act as the primary point of contact for customers regarding shipment status and service-related queries.
* Provide timely shipment updates through email and phone calls.
* Handle customer complaints and resolve issues within the defined turnaround time.
* Maintain customer records, shipment details, and communication logs.
* Prepare MIS reports and update daily operational status.




* Ensure timely documentation and follow-up with customers.
* Build and maintain strong customer relationships.
* Support the sales and operations teams whenever required.
* Ensure high customer satisfaction by providing prompt and professional service.
Required Skills

* Excellent verbal and written communication skills.
* Good knowledge of MS Excel, MS Word, and Outlook.
* Strong coordination and follow-up skills.
* Ability to multitask and work under pressure.
* Customer-oriented attitude with good problem-solving skills.
* Basic understanding of logistics, freight forwarding, or supply chain operations will be an added advantage.

Qualifications

* Bachelor's Degree in any discipline.
* MBA (Operations/Logistics/Marketing) will be preferred.

Preferred Candidate

* Coordinate with shipping lines and freight forwarding experience.
* Positive attitude with strong interpersonal skills.
* Willingness

📌 Customer Service Executive (Jaipur)
🏢 Max Shipping Forwarding
📍 Jaipur