Roles and Responsibilities :
- Manage daily operations of the call center, ensuring effective use of resources and meeting performance targets.
- Oversee a team of agents, providing guidance on customer service standards, product knowledge, and sales techniques.
- Develop and implement strategies to improve customer satisfaction ratings, reduce attrition rates, and increase revenue growth.
- Collaborate with other departments to resolve complex issues and ensure seamless communication.
Job Requirements :
- 5-6 years' experience in BPO management or similar industry.
- Proven track record in managing call centers or contact centers.
- Strong understanding of call center operations, including scheduling, quality control, and training programs.
📌 Manager (New Delhi)
🏢 National Institute for Smart Government (NISG)
📍 New Delhi
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