At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Are you our new colleague in MFS Operations We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.
The profile we are looking for is a customer minded colleague, with a solid background in solution delivery, support, and operations.
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.
What you will do
- Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support.
- Change Introduction impact analysis Support.
- Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Contribute to meeting the SLAs and KPIs as applicable for our customers.
- Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
- Be part of our shift roaster to cover