Role Name: CX Operations Analyst
At Kapture CX, we are looking for a CX Operations Analyst in our Customer Experience (CX) Operations team.
Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore, with offices in Mumbai and Delhi/NCR, as well as international offices across the USA, UAE, Singapore, Philippines, and Indonesia.
What is this role all about?

At Kapture CX, our CX Operations team powers the systems and processes behind exceptional customer experiences. As a CX Operations Analyst,



you will work on high-impact operational initiatives that improve the way our Support, Customer Success, Implementation, and Account Management teams operate.

Rather than managing day-to-day support tickets, you'll focus on building scalable workflows, leveraging AI to automate repetitive work, and delivering insights that help leadership make smarter decisions.
Sounds engaging?
Here's a more detailed description of what you will do in this role:
- Analyze and improve operational workflows across customer-facing teams by identifying bottlenecks and designing scalable, data-driven solutions.
- Build and implement AI-powered tools such as knowledge assistants, chatbots, and workflow copilots that improve team productivity.
- Create dashboards, reports, and operational documentation that provide meaningful insights and support business decision-making.
- Identify manual and repetitive processes

📌 CX Operations Analyst (Bengaluru)
🏢 Kapture CX
📍 Bengaluru