Job Description Social Media Account Manager

Position

Social Media Account Manager

Department - Digital Marketing

Reports To - Digital Marketing Manager

Job Summary:

The Social Media Account Manager is responsible for managing client accounts, ensuring timely project execution, maintaining robust client relationships, and coordinating with internal teams to deliver high-quality social media marketing services.

Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Understand client goals and develop monthly content and campaign plans.
- Coordinate with content writers, designers, video editors, and performance marketing teams for timely execution.
- Conduct regular client meetings and present content plans, reports, and campaign updates.
- Ensure timely approvals, project delivery, and adherence to committed timelines.
- Manage multiple client accounts while maintaining service quality and client satisfaction.




- Identify opportunities for upselling and cross-selling Benchmark services.
- Resolve client concerns and ensure prompt communication.
- Maintain accurate project updates, approvals, and reports in the CRM.
- Monitor account performance and work with internal teams to achieve client objectives.

Qualifications & Experience
- Graduate in any discipline.
- 2–5 years of experience in Social Media Management, Digital Marketing, Advertising, or Client Servicing.
- Experience in handling multiple client accounts is preferred.

Required Skills
- Excellent communication and client relationship management.
- Strong project coordination and time management.
- Knowledge of social media platforms and digital marketing.
- Ability to manage multiple projects simultaneously.
- Problem-solving and conflict-resolution skills.
- CRM proficiency and reporting.
- Presentation and stakeholder management skills.

📌 Social Media Strategist (Raipur)
🏢 Benchmark digital Solution
📍 Raipur