Responsible to leverage RCM infrastructure and to Collaborate with Vendors / Terminal Operators / Vessel crews in monitoring and hyper caring Reefer Cargo shipments

Purpose of the role

The role is responsible for leveraging RCM technology to monitor reefer cargo shipments, ensuring operational efficiency and compliance with company policies and import regulations. It also involves coordinating with internal teams and meeting customer expectations through timely and effective shipment management.

You will be Responsible for:
- Leveraging RCM technology to monitor Reefer Cargo shipments.
- Operating with a customer-first mindset within the team, ensuring common understanding and focus on adding value to Maersk s bottom line.
- Planning, following up on, and executing Trial and Hyper Care projects, ensuring deviations and malfunctions are identified promptly and appropriate actions are taken to prevent major deviations in temperature readings.




- Establishing connections with Reefer Technicians within the team and collaborating with the RCM Product Team to identify and resolve technical bugs, where applicable.
- Living the cultural amplifiers by consistently demonstrating Focus, Simplicity, and Teamwork.
- Upholding the company s vision, values, and ethics through qualified behavior and effective teamwork.
- Ensuring all process-related communications are handled in a timely manner and issues requiring investigation are addressed with root-cause analysis and concrete corrective actions.
- Maintaining a proactive approach to customer engagement at the leadership level by offering suggestions and solutions to further strengthen the value chain.
- Identifying and proposing changes that support standardization and improve quality, timeliness, and productivity, resulting in increased efficiency.

Qualifications
- Minimum 2 4 years of experience in SCM/logistics/shared services
- Experience in customer interaction roles preferred
- Bachelor s Degree (Except Any B.E Disc

📌 Process Expert, Operations (Chennai)
🏢 APM Terminals
📍 Chennai