At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience.

To partner us in this mission, we are looking for a talented

Business Analyst

As a Business Analyst, your typical week might include the following
- Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
- Solicit, develop, and validate business requirement documentation through a clear understanding of as-is’ vs ‘to-be’ process, and document transparent acceptance criteria for user stories.
- Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.
- Develop in-depth understanding of business processes, articulate use-cases,



user stories & requirement documents/change requests for identified features/capabilities for applicable platforms and projects.
- Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
- Design Business Process Flows, Review with Key Functional Stakeholders and Obtain signoff.
- Facilitate discussions, gather feedback, and ensure the proposed improvements align with business process objectives.
- Partner functional process owners to support capability vision, strategy & roadmap.
- Understand business objectives, processes, products and platform capabilities to make educated recommendations.
- Document business process flow diagrams and review with functional stakeholders.

a) Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies.

b) Check if the curr

📌 Business Analyst, Manager (Mumbai)
🏢 Prudential Technology And Services
📍 Mumbai