Roles and Responsibilities:
- Manage daily user provisioning, licensing, and access control settings.
- Resolve support tickets related to Outlook, Teams, and OneDrive.
- Monitor Microsoft 365 service health dashboards and report active outages.
- Update documentation for internal IT procedures and user self-service guides.
- Assist in standard data migration tasks using native Microsoft utilities.
- Configure standard shared mailboxes, distribution lists, and security groups.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.
- Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.
- Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.
PREFERRED SKILLS:
- Help Desk Background: Prior experience working within an ITIL-based ticketing system.
- Desktop Support: Solid knowledge of Windows 10/11 and Office desktop apps.