Description

Customer Stewardship

 Significantly influences Customer’s view of Company in a positive way.

 Responsible for the purchase order review and entry of assigned India

customer orders ensuring all information is complete including delivery date,

pricing, shipping method, and payment terms and verifies all associated

paperwork has been collected and correct.

 Provides the customer, 3PL warehouse, and the freight forwarder with all

required shipping documents in addition to all other system generated

documentation.

 Acts as primary liaison between company and customer advocating for

successful results.

 Receives customer orders and advocates the process in Dynamics 365 ERP

system.

 Proactively seeks and engages customers when ordering patterns change.

 Determines appropriate delivery method based on type of product and

customer's needs and or requirements.

 Participates in the NCR complaint process, recording details of customer

complaints when appropriate and assisting with determination of root cause

and corrective action.





 Research complex problems obtaining necessary information, adjusting

errors, and decision making as appropriate.

 Knowledgeable of and responsible for managing and maintaining customer

pricing with support of the Sales team.

 Assists with updating system pricing and pricing catalogs with direction from

manager and sales.

 Understands and knowledgeable of global logistics and export documentation

(a plus)
- Assists Finance with customer collections and resolves outstanding issues

as appropriate.

 Coordinates with finance the creation of current customers and financial

processes of prepayment, refunds, and credits.

 Handles incoming leads and/or request for material including

samples/documentation requests.

 Must be able to multi-task at various levels.

Customer Intelligence

 Works with sales/customers to gain market intelligence beneficial to the

business.

 Understands Company’s customers’

📌 Customer Service Executive (Mumbai)
🏢 LyfLeap Talent Solutions Private
📍 Mumbai