Job Details

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Responsibilities:
- Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity
- Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment
- Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery
- Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs
- Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility
- Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations

Requirements:
- High School Diploma/GED or equivalent experience required




- 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required
- Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred
- Fluent English communication skills, both written and verbal - must have
- Fully in office availability required
- Excellent customer service orientation with the ability to build trust and maintain strong relationships with clients
- Strong interpersonal skills and the ability to work effectively with internal and external stakeholders
- High level of attention to detail and accuracy in handling customer requests, documentation, and follow-up
- Ability to work in a fast-paced and time-sensitive environment while managing multiple priorities
- Strong organizational and time management skills
- Ability to handle challenging cu

📌 Customer Service Representative (Ahmedabad)
🏢 Amerisource Bergen
📍 Ahmedabad