Job Title: Telecaller cum Junior Counsellor

Location: Arena Animation – Kankurgachi, Kolkata
Type: Full time | On-site

About the Role

Arena Animation Kankurgachi is looking for an enthusiastic and customer-focused Telecaller cum Junior Counsellor to engage with prospective students, generate walk-ins, and support the admissions process. The ideal candidate should possess excellent communication skills, a persuasive personality, and a passion for helping students choose the right career path in animation, VFX, gaming, graphic design, UI/UX, and digital content creation.

This role serves as the first point of contact for prospective students and plays a key role in converting enquiries into admissions through effective communication and consistent follow-ups.

Key Responsibilities

1. Telecalling & Lead Management
- Handle inbound and outbound calls professionally.
- Contact prospective students generated through digital marketing, walk-ins, referrals, events, and other lead sources.
- Qualify leads by understanding the student's educational background, interests,



and career aspirations.
- Schedule counselling appointments and encourage walk-ins.
- Maintain regular follow-ups until admission or closure.
- Update lead status and follow-up activities accurately in the CRM.

2. Student Counselling
- Counsel prospective students and parents regarding Arena Animation courses, curriculum, certifications, placements, and career opportunities.
- Explain course features, fee structures, payment plans, and batch schedules.
- Address queries and objections confidently while providing appropriate solutions.
- Assist Senior Counsellors during admission discussions and documentation.
- Ensure a positive counselling experience for every prospective student.

3. Admissions Support
- Assist in completing admission formalities and document collection.
- Coordinate with the academic and administrative teams for student onboarding.
- Maintain enquiry records, admission registers, and

📌 Telecaller cum Junior Counsellor (Kankurgachi)
🏢 Arena Animation Kankurgachi & Barasat
📍 Kankurgachi