- Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status.
- Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience.
- Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines.
- Address complaints and service issues with a focus on first-call resolution and customer satisfaction.
- Manage and track customer cases, ensuring timely follow-ups and closure within agreed SLAs.
- Identify potential service failures and take proactive steps to prevent recurring issues.
- Escalate complex or high-impact issues to senior team members as required, ensuring proper documentation.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Professional (Gurugram)
🏢 Rekrut India
📍 Gurugram