Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management.
Key Responsibilities
Governance Supplier Management
Lead supplier governance meetings (ORMs, performance reviews)
Monitor supplier contractual and operational performance
Challenge suppliers on SLA failures and recurring issues
Drive supplier improvement plans
Performance Reporting
Analyze supplier KPIs and trends
Develop supplier dashboards and scorecards
Validate supplier data
Present insights and recommendations to stakeholders
Escalation Management
Own Level 2 supplier escalations
Coordinate resolution across suppliers and internal teams
Identify recurring operational issues
Cost Operational Improvement
Identify cost leakage and operational inefficiencies
Recommend improvement initiatives
Support governance with performance insights
Process Governance
Review and approve operational process changes
Ensure governance documentation remains current
Drive continuous improvement initiatives
Stakeholder Management
Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams
Represent Vendor Management during governance discussions
Essential Skills
6 8+ years Vendor Management / Service Delivery
Robust stakeholder management
Supplier governance experience
Advanced reporting and analytics
Escalation management
Excellent communication and influencing skills
Ability to challenge suppliers professionally
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📌 Technical Contract Lead Reactive (Bengaluru)
🏢 Cradlepoint
📍 Bengaluru
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