Roles and Responsibilities
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Handle inbound calls from customers to resolve their queries and concerns.
- Maintain accurate records of all interactions with customers using CRM software.
- Stay updated on product knowledge and company information to provide informed support.
Desired Candidate Profile
- Basic computer literacy for operating CRM software and other tools used in the role.
- Ability to work independently with minimal supervision while maintaining high levels of accuracy.
- Excellent communication skills for handling inbound calls effectively.
- 0-2 years of experience in calling or telecalling industry (BPO/Call Centre).
📌 Calling Agent (New Delhi)
🏢 FILO HEVIS
📍 New Delhi
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