Roles & Responsibilities

We’re building an AI-native omni channel dialer platform to transform how businesses engage.

with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team,

and ensure delivery of scalable, secure, and innovative solutions.

What You’ll Do

Lead design & development of our AI-powered omni channel dialer platform.

Architect scalable SaaS systems using modern full-stack and cloud technologies.

Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR,

TCPA).

Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.

Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.

Mentor developers, enforce coding standards, and lead sprint delivery.

Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Requirements

Primary Skills (Must-Have)

Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.

Solid database expertise: PostgreSQL,



MongoDB/Redis (preferred).

Proven SaaS architecture experience on AWS/GCP/Azure.

Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.

Excellent problem-solving, architecture, and leadership skills.

9-13 years in software development, including 3+ years leading teams.

Secondary Skills (Valuable to Have)

Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.

Knowledge of SIP, WebRTC, and telephony systems.

Familiarity with auto dialer modes: predictive, power, progressive, preview.

CRM integration experience with Salesforce, HubSpot, Zoho.

Understanding of compliance standards (DNC, GDPR, TCPA).

Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills

AI/ML: NLP, STT, LLMs for intelligent call handling & summarization.

Speech analytics, transcription, or AI-driven quality monitoring

📌 Tech Lead (Jalalabad)
🏢 TalentXO
📍 Jalalabad