The Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of company machinery at customer sites. The role requires robust technical knowledge, problem-solving skills, and the ability to provide timely support to ensure optimal machine performance and customer satisfaction.
Key Responsibilities
1. Installation & Commissioning
- Install and commission machinery at customer locations.
- Ensure proper setup and functionality according to company standards.
1. Maintenance & Repairs
- Perform preventive maintenance and routine servicing of machines.
- Diagnose mechanical or electrical faults and carry out necessary repairs.
1. Technical Support
- Provide technical support to customers for machine operation and troubleshooting.
- Guide customers on proper usage and maintenance of machines.
1. Customer Service
- Visit customer sites to resolve service issues within the defined turnaround time.
- Maintain strong professional relationships with clients.
1. Documentation & Reporting
- Maintain service reports, maintenance logs, and customer visit records.
- Report service activities and technical issues to the service manager.
1. Training & Demonstration
- Train customers and operators on machine usage and safety procedures.
- Provide demonstrations during installation or after service.
1. Spare Parts Management
- Identify required spare parts and coordinate with the service department.
- Ensure proper usage and replacement of parts during servicing.
Required Skills & Competencies
- Strong knowledge of mechanical and electrical systems.
- Good troubleshooting and diagnostic skills.
- Ability to work independently at customer locations.
- Good communication and customer handling skills.
- Willingness to travel extensively.
Qualification
- Diploma / B.E. / B.Tech in Mech
📌 Service Engineer (Chennai)
🏢 UMABOY
📍 Chennai
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