Job Details

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Responsibilities:
- Delivers day-to-day customer service for clinical trial logistics requests, updates, and inquiries in accordance with established procedures, service levels, and quality requirements
- Prepares study-related documents, site materials, shipment records, and other required forms using approved templates, checklists, and current process requirements
- Coordinates with country operations, clinical teams, sites, and approved external contacts to confirm service needs, obtain missing information, and communicate next steps
- Resolves routine to moderately complex inquiries related to documentation, request status, system access, and service execution within defined guidelines
- Reviews system records and documents for missing information, inaccurate entries, and outdated templates and completes approved corrections or escalates for resolution
- Maintains complete records, version-controlled documents, approvals,



and audit notes in required systems and repositories to preserve compliance and traceability
- Prepares status updates, exception summaries, and service communications to support issue follow-up, clean handoffs, and consistent customer service delivery

Requirements:
- High School Diploma/GED or equivalent experience required
- Associate s degree in life sciences, clinical research, business administration, customer service, logistics, or a related field preferred
- 3+ years of experience in customer service, clinical trial support, clinical logistics coordination, or a related field required
- Certification in Valuable Clinical Practice, IATA Dangerous Goods Regulations, or customer service/process improvement or equivalent certification preferred
- Fluent English communication skills, both written and verbal - must have
- Willingness to work in rotational shifts, including 9:00 AM 6:00 PM and 1:00 PM 9:00 PM, Monday

📌 Senior Customer Service Representative (Mumbai)
🏢 Amerisource Bergen
📍 Mumbai