Job Description Summary:

The Opportunity

As the Manager of IT Systems, you will step into a newly created, energetic role designed to serve as a primary leadership layer for our growing India IT presence. You will be an empathetic people manager and an all-rounder technical expert who bridges the gap between daily execution and strategic forethought. Balancing cutting-edge modern IT best practices (like applied AI and IaC) with collaborative global teamwork, you will ensure our infrastructure scales seamlessly alongside the business.

What You ll Do (Your Impact)
- Lead with Empathy Purpose (25%): Mentor, inspire, and grow a high-performing team of IT professionals. You ll champion a diverse, inclusive, and values-first team culture while ensuring exceptional service delivery and continuous process improvement.
- Innovate Boldly Hands-On (25%): Act as the technical escalation point and deploy modern IT practices, including applied AI, scripting, and Infrastructure as Code (IaC). You will configure and manage our multi-cloud environment (AWS/GCP), identity systems (Okta, AD),



and identity-driven networks.
- Think Big on Strategic Projects (20%): Flawlessly execute critical, high-impact IT initiatives from local office network build-outs to global software rollouts ensuring they land strictly on time and within budget.
- Protect the Practice (20%): Maintain immaculate documentation (runbooks, network diagrams). You will lead global standard compliance audits (HIPAA, PCI DSS, SOC) and enforce robust disaster recovery protocols to guarantee maximum service availability.
- Create Internal Customer Delight (10%): Champion a proactive, frictionless IT culture for ModMed s workforce. Monitor queues, resolve SLA breaches, and enforce monitoring frameworks to guarantee 99.99% uptime for core services.

What You Bring to the Team

We believe talent comes from diverse backgrounds and experiences. If you meet the minimum qualifications and share our core values, we encourage you

📌 Manager, IT Systems (Hyderabad)
🏢 ModMed Technologies India Private
📍 Hyderabad