Project Role Description

Lead the effort to design, build and configure applications, acting as the primary point of contact.

Must to have skills

Infrastructure Service Management, SSI: NON SSI:

Positive to have skills

SSI: NON SSI:

Job Description - Critical Incident Manager
Role Description:

Major Incident Manager for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple stake holders in the project. Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Palo Alto, Netscaler etc. Requires regular updates to all stakeholders with clear business impact, building relationship with counterparts on the client side.



Primary goal of this individual is to act with an "I own" mindset to manage the situation to resolution and make all possible efforts to minimize the business Impact.

Proactive Management - The roles requires proper documentation and root cause analysis (RCA) of every incident and ensuring that right corrective action are taken and implemented by respective groups to avoid repeat failures. Service Manager is required to convince the key stakeholders on the client side on RCA outcome and ensure that the action are taken to improve service availability of IT Systems.

Reporting and Analytics - Service manager is required to review and report Service Outage data and perform analytics using tools, which will drive more predictable outcomes.

Position is a key delivery role - reports to overall service management lead/ delivery lead of the engagement.

Competencies required:
- Good understanding of IT systems - both Infrastructure and Applications
- Has experience working in some technical area (like MS Azure cloud, Citrix Netscaler, Palo Alto Firewall, XX D

📌 Infrastructure Engineer Associate Manager (Bengaluru)
🏢 Accenture in India
📍 Bengaluru