If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
Job Summary

The OMS Support Manager (Customer Experience & Customer Success) is responsible for leading Level 2 (L2) support operations for enterprise Order Management Systems (OMS), ensuring high system availability, stability, and performance for global omnichannel commerce operations.

This role drives operational excellence by managing incident resolution, continuous improvement initiatives, and production support activities while collaborating with cross-regional teams and stakeholders. The manager also plays a critical role in supporting customer onboarding and maintaining seamless OMS functionality across multiple geographies and time zones.

What a day in the life looks like:




- Lead L2 OMS support operations from Bangalore, including staffing, shift coordination, and on-call coverage
- Serve as the primary operational escalation point for incidents, problems, and change management activities
- Drive RCA, defect prevention, and proactive operational improvements
- Manage production releases, upgrades, migrations, hotfixes, and patches in coordination with global teams
- Ensure adherence to SLAs, KPIs, and operational metrics
- Build and maintain runbooks, knowledge articles, and operational documentation
- Manage, mentor, and develop OMS support engineers through training and cross-skilling initiatives
- Collaborate with product, architecture, engineering, and delivery teams to improve platform supportability
- Coordinate effectively with customer stakeholders and geographically distributed teams across North America, EMEA, and APAC

What you bring to the team:
- Bachelor

📌 Customer Experience and Success Manager (Bengaluru)
🏢 Infios
📍 Bengaluru