Job Purpose
Monitor process adherence, SLA and quality for the Data capture team in New business and the assigned vendor for data capture at pre and post level. Maintain TAT, supervise process and accuracy in data and ensure execution of control queries, updation of documentation on regular basis at each activity level matching prescribed service standards for Individual & Health Life lines of Business.

Job Context & Major Challenges
Job Context: Monitor process adherence, SLA and quality for the Data capture team in New business and the assigned vendor for data capture at pre and post level. Maintain TAT, supervise process and accuracy in data and ensure execution of control queries, updation of documentation on regular basis at each activity level matching prescribed service standards for Individual & Health Life lines of Business.

Job Challenges:
- Ensure despatch and delivery of policy documents at various geographical locations where the courier services are not available.
- Ensure optimum capacity building,



monitoring resource management and allocation to deliver under uncertain and unpredictable circumstances.
- Inculcate the habit of continuous improvement & quality consciousness in the performance of the operations teams within the systems and infrastructure constraints.
- Handling vendors during the month end when the volumes is too high and to ensure the applications for recent numbers are data captured in TAT and Dedup FT NTO cases are processed as per prescribed SLAs.
- Informing the changes required to be done in business rules at the data capture team for frequently encountered errors.
- Ensuring service standards being met in a consistent manner in-spite of fluctuations in volumes.
- Training Temp staff during volume spikes

Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1 Maintain & furnish data required by

the management so that they are

aware of work load within the

department 1. Collati

📌 TM-AM-Policy Issuance-Thane (Maharashtra)
🏢 Aditya Birla Capital
📍 Maharashtra