Shift Timings:
Rotational Evening/Night (5:30 PM to 2:30 AM IST, 9:30 PM to 6:30 AM IST & 12:30 AM to 9:30 AM IST)

Week-off:
8 Rotational week-offs in a month

Experience:
Fresher with Good comms & tech background or 1 Year ex in IT or desktop, or system support.

Advantages:
Food allowance, Night shift allowance, Cab/ Petrol allowance, Health Insurance and many more...

Policy:
6 months' probation and document submission

18 months service agreement

What You’ll Be Doing:
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assist end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs




- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality. Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We expect you to have:
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel i

📌 Information Technology Help Desk Technician (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar