Summary
Position Summary
Services Specialist II
The team
Deloitte Technology's USI organization delivers enterprise technology services that keep Deloitte running globally. As a Service Orchestration Lead Analyst, you'll be part of a close-knit USI team working in direct partnership with the USI Manager and US-based counterparts to ensure smooth, 24/7 service operations. This is an excellent opportunity to build deep expertise in ITSM, service governance, and enterprise operations — with a explicit path to grow within the Service Orchestration function.

As a Service Orchestration Lead Analyst (USI), you will:
- Support end-to-end ticket orchestration activities including intake, categorization, triage, routing, and status tracking across multiple support organizations and service towers
- Monitor service queues and operational dashboards to ensure tickets are progressing appropriately, flagging delays, misroutes, or SLA risks to the USI Manager
- Assist in the preparation of operational reports and performance summaries, compiling data on ticket volumes, resolution times,



and SLA attainment
- Support escalation handling by gathering relevant issue details, coordinating initial triage, and facilitating communication between teams during high-priority incidents
- Identify recurring service patterns and contribute to process improvement initiatives, including documentation updates, workflow refinements, and self-service enablement efforts
- Maintain accurate records and contribute to knowledge base articles, standard operating procedures, and governance documentation for the Service Orchestration function

Preferred Skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dyna

📌 Services Specialist II (Hyderabad)
🏢 Deloitte
📍 Hyderabad