- Handling customer inquiries and resolving issues in a timely and skilled manner.
- Providing excellent customer service through active listening and effective communication.
- Managing and processing customer orders, returns, and exchanges.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Identifying and escalating priority issues that require immediate attention.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Prior experience in a customer support role or a similar position.
- Proficiency in CRM systems and practices.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- College degree preferred.
📌 Customer Care Executive (Hosur)
🏢 Kauvery Hospital
📍 Hosur
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