MAIN RESPONSIBILITIES:
- Safety - Ensure a strong safety culture is maintained, exceeding both local legal requirements and company targets. Operate in accordance with health, safety and environmental policies and procedures to ensure the safety and wellbeing of employees.
- Sales - Actively sell and drive sales of service solutions. Support Alatas offering services and Upgrade offering solutions sales as required
- Market - Maintain up to date knowledge and commercial awareness of industry developments and involvement in internal and external networks. Monitor service market shares.
- Customers – Build and maintain close relationships with the customer base. Develop an understanding of the customers business and needs.
- Business development - Develop and implement initiatives to allow increased productivity, efficiency, service excellence and adapt to changing business and customer needs.
- Budget – To meet or exceed annual Service budget. Prepare budgets and forecasts as required.
- KPI’s – Drive and achieve agreed KPI’s across all areas of the Servicing function to ensure continuous improvement.
- Strategy - Implement strategic objectives, budget achievement and targets within Service through effective planning, coaching, training, process improvement and performance management.
- Leadership - Build a culture in line with the Company’s goals that recognizes the of value of individuals and teams through reward, recognition and career development
- - Collaboration - Work closely with the regional management team, service colleagues and business lines to cultivate robust relationships to build continued and sustainable business growth.
- Staff development - Work closely with HR and global team to implement a plan for continuous development of staff including coaching, training and performance management. Actively develop the talent pipeline within the Service function.
- Standards – Comply with all Legal and Company standards, such as code of conduct and management