Title: Senior Infrastructure Engineer
Location: India
Department: Corporate Global Information System
Reports to: Manager IT Infrastructure and End User Services
Position Summary:
This position is part of the Corporate Global Information Systems team and is responsible for supporting and maintaining the companys global IT infrastructure. Although based in India, this role functions as a corporate infrastructure resource supporting systems and projects across all company locations.
This is a hands on technical role providing second and third level support for enterprise infrastructure systems including network infrastructure, virtualization platforms, server environments, and cloud services. The position works closely with the global infrastructure team to troubleshoot complex issues, maintain reliable infrastructure operations, and participate in infrastructure improvement initiatives.
Key Responsibilities:
- Provide second and third level support for infrastructure related incidents and service requests.
- Serve as an escalation point for complex infrastructure and network related issues.
- Support and maintain enterprise network infrastructure including switching, routing, and connectivity between global locations.
- Troubleshoot LAN, WAN, and site to site network connectivity issues.
- Monitor infrastructure systems and respond to alerts, outages, and performance issues.
- Support VMware virtualization infrastructure including host administration and virtual machine operations.
- Support Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.
- Support Microsoft 365 services including Exchange Online, Microsoft Teams, and identity management.
- Assist with administration and troubleshooting of cloud platforms including Azure and AWS.
- Participate in infrastructure projects including network improvements, server upgrades, and cloud initiatives.
- Work with Global IS team members to maintain consistent infrastructure standards across l