Job Description

As an End User Computing Specialist you focus on providing technical assistance and support to end users in an organization. You ensure that

computer systems, software applications and related peripherals are functioning properly and meeting the needs of end users. You may be

responsible for: technical support, hardware and software installation, user account management, system updates & maintenance, IT asset

management, security & compliance.

Key responsibilities
- Provide technical on-site or remote support to end-users for the resolution of issues with hardware or software
- Create WiFi credentials for clients and other visitors and provide any required support to enable access
- Install, configure and maintain operating systems and software applications
- Troubleshoot reported issues and escalate to specialized team when required (Network, Telephony, Server, etc)
- Provide support and troubleshooting expertise for new client launches
- Perform hardware maintenance and upgrades, coordinating with vendors for hardware repairs or replacements




- Maintain technical documentation of configurations, procedures and troubleshooting steps

Core competencies Giving support, focusing on customers, embracing technology, managing self-development

Leadership

competencies
- N/A no people management accountabilities

Functional

competencies
- Knowledge of operating systems, hardware and software applications
- Expertise in technology monitoring
- Expertise in IT service management processes
- Excellent troubleshooting and problem-solving skills
- Ability to handle multiple priorities
- Solid interpersonal and stakeholder management skills
- Ability to solve problems, analyzing possible solutions using precedents, technical experience and judgement

Qualifications
- 3+ years experience in end-user computing or equivalent roles
- Bachelors degree in Computer Science, Information Technology or related field
- Relevant certifications are desirable
- B1+ oral

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