- 2+ years of experience in Quality Analysis, preferably in BFSI, fintech, lending, or customer support.
- Strong understanding of quality monitoring frameworks, QA methodologies, and performance evaluation metrics.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work independently, manage multiple priorities, and meet deadlines.
Advantages:
- Food provided
- Paid sick time
- Provident Fund