Step into a high-impact leadership role shaping how cash operations are delivered across Asia. You will lead a multi-site organization spanning Mumbai, Bengaluru, and Manila, with accountability for performance, controls, resilience, and transformation. You will partner closely with senior stakeholders across operations, technology, risk, compliance, human resources, and finance to deliver safe, consistent outcomes at scale. Your work will accelerate automation, simplify processes, and strengthen operational discipline.
Role overview
As an Asia Cash Operations Global Corporate Centre Lead in Payments Operations (Asia Cash Operations), you will own the strategy, operating model, governance, resilience, controls, transformation delivery, talent pipeline, and budget across our corporate centers in India and the Philippines supporting Asia cash operations. You will represent these centers in regional leadership forums and drive consistent execution aligned to payments operations priorities and standards. We are looking for a leader who can balance client outcomes, risk and controls,
cost discipline, and change delivery—while building a high-performing, inclusive team. Travel between sites within the region is expected as business needs require.
Job responsibilities
- Lead end-to-end cash operations delivery across Mumbai, Bengaluru, and Manila, setting objectives, managing escalations, and ensuring service quality
- Set the multi-site operating rhythm, performance standards, and governance cadence, with clear ownership and decision discipline
- Strengthen the controls setting across all sites, including policy adherence, evidence standards, and audit readiness
- Own first-line risk and issue management, including identification, escalation, root-cause analysis, and sustainable closure of corrective actions
- Drive operational resilience and business continuity planning, including scenario testing, recovery procedures, and crisis response coordination
- Partner wi
📌 Executive Director (Mumbai)
🏢 JPMC
📍 Mumbai