Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and prospect. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The primary purpose of this role is to architect, build, and operationalize end-to-end IT automation to improve reliability and speed across internal operations. Unlike traditional engineering roles, this position designs cross-system workflows that connect existing platforms like ServiceNow, Okta, Slack, and Google Workspace.



The role prioritizes an “out-of-the-box first” approach while building custom integrations and REST APIs when native functionality cannot meet scale or security requirements. Although agentic AI solutions are a component of the portfolio, the role is accountable for delivering measurable outcomes through automation and workflow engineering overall. Finally, this position determines the architecture, platform approach, and security guardrails for production-grade automation interacting with enterprise systems and corporate data.

This position is an individual contributor role reporting to the Director, IT Operations.

Responsibility
- Define when an automated workflow is permitted to take action (e.g., reset a token, provision access, update an asset record) without human intervention and what approvals/checks are required
- Choose when to use native platform capabilities (ServiceNow workflows/catalog, Okta lifecycle features, Slack workflows/apps, webhooks) versus b

📌 IT Application Engineer (Bengaluru)
🏢 Docusign
📍 Bengaluru