The L4 Systems Administrator/Engineer is the senior technical lead for the Service Rail program. This role owns the most complex issues in the environment through to resolution, drives architecture and design decisions, and serves as the primary technical interface with customer cybersecurity stakeholders. Operating within a heavily regulated enterprise environment, the L4 engineer sets the standard for problem ownership carrying issues from identification through resolution without handoff gaps while continuously improving the team's operational capabilities through automation and modern tooling.
Responsibilities
- The L4 engineer owns all escalations from L3 through to resolution, including complex application failures, remote access platform outages, endpoint protection conflicts, and logging platform issues requiring deep-dive root cause analysis.
The role supports and contributes to the remote access and secure access stack at a design level including Zscaler and related platforms evaluating configurations, driving improvements, and ensuring the workplace meets security and operational requirements across all supported geographies.
- The L4 engineer supports SolarWinds and logging platforms in coordination with the broader monitoring team contributing to alerting design, dashboard configuration, and integration with downstream security and operations workflows. The role supports identity and access management operations including PingID and equivalent MFA and SSO platforms, and contributes to PKI and certificate infrastructure including certificate authority integrations, renewal processes, and certificate-related incident resolution working in partnership with the teams that share responsibility for those platforms. The L4 engineer engages with network teams on Cisco ISE policy and
📌 Senior Lead Enfineer (Chennai)
🏢 CBTS
📍 Chennai
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