Experience:
Minimum 2 Years (IVF/Fertility Healthcare experience preferred)
Job Summary
We are looking for a proactive and result-oriented
Assistant Operations Manager
to support the day-to-day operational activities of our fertility center. The ideal candidate will assist in ensuring smooth clinic operations, effective resource utilization, compliance with organizational policies, and an exceptional patient experience. Candidates with prior experience in an
IVF/Fertility Centre
will be given preference.
Preference:
Male candidates with experience in healthcare operations, preferably in an IVF/Fertility setup.
Key Responsibilities
- Assist the Operations Manager in overseeing the daily operations of the fertility centre.
- Ensure seamless coordination between Front Office, Nursing, Doctors, Embryology, Andrology, Pharmacy, Billing, and Housekeeping departments.
- Monitor patient flow and ensure a smooth and efficient patient experience.
- Ensure adherence to Standard Operating Procedures (SOPs), NABH guidelines (if applicable), and organizational policies.
- Coordinate with department heads to resolve operational issues and improve workflow efficiency.
- Monitor staff attendance, shift scheduling, and manpower allocation.
- Support recruitment, onboarding, and training of operational staff in coordination with the HR department.
- Maintain inventory of operational supplies and coordinate with vendors for timely procurement.
- Prepare and analyze daily, weekly, and monthly operational reports.
- Monitor service quality and patient satisfaction, ensuring prompt resolution of complaints and escalations.
- Coordinate preventive maintenance of clinic infrastructure and medical equipment.
- Conduct regular operational audits and ensure compliance with quality standards.
- Assist in implementing new operational initiatives, process improvements, and cost