Key Responsibilities
- Execute and monitor end-to-end billing runs
- Validate rating, charging, and invoicing processes
- Ensure billing completion within SLA timelines
- Perform bill validation and reconciliation checks
- Investigate and resolve billing discrepancies
- Troubleshoot rating, taxation, invoicing, and payment issues
- Monitor scheduled batch jobs and Unix scripts
- Maintain job scheduling tools (e.g., Control-M, Autosys)
- Handle incidents as per ITIL framework
- Support minor configuration changes in production
- Participate in change deployments and release validation
- Prepare impact analysis for production fixes
- Generate daily/weekly billing health reports
- Perform revenue reconciliation
- Support audit and compliance requirements
- Maintain operational documentation and SOPs
- Provide L2 support and operations for the SingleView application workplace: manage and resolve escalated incidents and service requests.
- Monitor application performance, system metrics, logs, alerts and proactively identify risks or issues.




- Perform root cause analysis (RCA) on recurring issues and drive corrective / preventive actions.
- Coordinate with cross-functional teams (QA, Product, Infrastructure) to ensure timely resolution of defects or production issues.
- Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met for uptime, response time, resolution time.
- Maintain/update standard operating procedures (SOPs), knowledge base articles, and run-books for incident handling.
- Participate in change management: evaluate impact of changes, validate post-change health and rollback if needed.
- Support on-call / shift rotations (if required) to provide 24 7 coverage or extended hours operation.
- Provide status updates, reports, dashboards to management; escalate when thresholds are violated.
- Continuously review improve operational processes, tools, automation to reduce manual effort and improve reliability.

Required Skills Qualific

📌 Singleview Operations (Bengaluru)
🏢 Rekrut India
📍 Bengaluru