JOB TITLE : RETAIL OUTLET MANAGER

LOCATION : NEDUMANGAD, TRIVANDRUM

The Outlet Manager is responsible for the overall management, performance, and operational excellence of the Cake World outlet. This role ensures smooth day-to-day operations, sales growth, staff performance, customer satisfaction, and strict adherence to company standards.

Key Responsibilities1. Sales & Business Performance
- Achieve daily, weekly, and monthly sales targets.
- Monitor product availability, rapid-moving items, and introduce upselling techniques.
- Implement promotions, new product launches, and festive campaigns at the outlet.
- Analyse sales reports and identify improvement areas.

2. Customer Service Excellence
- Ensure high standards of customer service and create a pleasant shopping experience.
- Handle customer complaints promptly and professionally.
- Maintain zero pending complaints through continuous follow-up and service recovery.

3. Team Management
- Schedule, supervise, and guide outlet staff.
- Maintain staff grooming standards, punctuality, and discipline.




- Provide on-the-job training for sales, product knowledge, hygiene, customer service, and SOPs.
- Encourage team motivation and maintain a positive working atmosphere.

4. Operational Management
- Oversee daily shop operations including storefront cleanliness, display arrangements, and product presentation.
- Ensure strict implementation of SOPs (Sales, Inventory, Hygiene, Cash Handling, Order Taking, etc.).
- Manage opening and closing duties (SOD/POD).
- Ensure accurate KOT/Billing process.

5. Inventory & Stock Management
- Maintain correct stock levels and ensure no overstocking or stock shortage.
- Monitor daily wastage and take preventive actions.
- Check expiry dates, FIFO practice, and ensure quality/quantity accuracy.
- Coordinate with warehouse for timely product replenishment.

6. Cash & Finance Control
- Handle daily cash reconciliation, POS settlement, and maintain zero discrepancies.
- Submit daily s

📌 Outlet Manager (Nedumangad)
🏢 BANGLAVIL GROUP OF COMPANIES
📍 Nedumangad