Department:

Installation Services

Reports To:

Head of Installation Services

Location:

Bengaluru

Employment Type:

Full-time

Experience Required:

2+ years in service operations, contractor/vendor management, or field operations (interiors, home services, or construction preferred)

Education:

Bachelor's degree in Business Administration, Operations, or a related field; MBA is a plus

Package:

₹5-6 LPA CTC

Job Summary

The Service Manager owns end-to-end delivery of Material Depot's installation services vertical — driving operational performance, managing the subcontractor network, and ensuring customers receive a high-quality, on-time installation experience. This is a leadership role with direct accountability for revenue, profitability, and team output.

Key Responsibilities
- Overall service operations management, resource allocation, and scheduling.
- Drive team performance and ensure high customer satisfaction.
- Manage contractor relationships, onboarding, and performance.




- Handle customer and internal escalations to ensure timely resolution.
- Own service revenue, profitability, and productivity targets.

Required Skills & Qualifications
- Strong leadership and team management capability
- P&L; ownership and commercial acumen
- Vendor/contractor negotiation and relationship management
- Problem-solving under pressure, especially with escalations
- Data-driven decision making and reporting

Key Performance Indicators (KPIs)
- % orders with delivery delay
- Total number of site audits & installations in a week
- NPS Score
- % orders where site auditors and installers did not maintain adherence

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:
- Cell phone reimbursement
- Adaptable schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service Manager (Bengaluru)
🏢 Material Depot
📍 Bengaluru