Urgent opening for Telesales Cum Front Office Executive- solar company with Good salary, Attractive Incentives
Location: Near Nanthencode, Trivandrum
Key Roles & ResponsibilitiesFront Office Management
- Welcome and assist walk-in customers professionally.
- Handle customer inquiries and guide them to the appropriate department.
- Manage the reception area and ensure a professional office environment.
- Maintain visitor registers and appointment schedules.
- Receive and route incoming phone calls efficiently.
- Handle courier, mail, and document management.
Telecalling & Sales
- Make outbound calls to prospective customers.
- Handle inbound sales inquiries and convert them into business opportunities.
- Follow up on company-generated leads.
- Explain company products, services, offers, and promotions.
- Schedule appointments for the sales team.
- Generate and qualify sales leads.
- Maintain regular follow-ups with existing and potential customers.
- Achieve assigned daily, weekly, and monthly sales targets.
Customer Relationship Management
- Build and maintain solid customer relationships.
- Resolve customer queries and complaints promptly.
- Ensure high customer satisfaction through timely follow-ups.
- Coordinate with the service and sales teams for customer requirements.
Documentation & Reporting
- Update customer details in CRM software.
- Maintain lead database and customer records.
- Prepare daily call reports and sales reports.
- Track inquiry status and conversion reports.
- Generate management reports as required.
Coordination
- Coordinate with Sales, Service, Accounts, and Operations teams.
- Ensure smooth communication between customers and internal departments.
- Support branch administrative activities when required.
Experience
- 1–3 years of experience in Telesales, Telecalling, Customer Support, Front Office, or Reception.
- Freshers with excellent communication skills can also apply.
Required SkillsTechnical Skills
- MS Office (Word, Excel,