Chennai, Tamil Nadu

Job Summary

Site Reliability Engineer (SRE) - Integrated Command Center (ICC) Lead - Job Description Position Title: SRE - Integrated Command Center (ICC) Lead Department: IT Operations / Site Reliability Engineering / Service Delivery Reports To: Service Delivery Manager POSITION OVERVIEW The SRE - ICC Lead is responsible for leading the Integrated Command Center operations while driving Site Reliability Engineering practices across the organization. This role combines SRE principles with centralized operations management to ensure 24/7 system reliability, rapid incident response, and proactive monitoring of enterprise infrastructure and applications. The ICC Lead serves as the single point of accountability for operational excellence, bridging development, operations, and business stakeholders. KEY RESPONSIBILITIES Integrated Command Center (ICC) Leadership • Lead and manage the Integrated Command Center (ICC) for 24/7 operations monitoring and incident response • Establish ICC governance framework, operating procedures,



and escalation matrices • Define and implement unified monitoring dashboards for enterprise-wide visibility • Coordinate cross-functional teams during major incidents and crisis situations • Drive continuous improvement of ICC processes, tools, and capabilities • Manage ICC staffing, shift schedules, and on-call rotations Site Reliability Engineering (SRE) Practices • Define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets • Lead reliability engineering initiatives to improve system availability and performance • Design and implement automated monitoring, alerting, and self-healing systems • Drive toil reduction through automation and engineering solutions • Establish reliability standards and best practices across engineering teams • Conduct capacity planning and performance optimization initiatives Incident Management & Response • Serve as Incident Commander for major inciden

📌 Team Lead (Chennai)
🏢 HCLTech
📍 Chennai