Role & responsibilities

Patient Coordination & Front Office
- Welcome patients and visitors with warmth and professionalism.
- Schedule, confirm, and manage patient appointments.
- Coordinate patient registrations and maintain accurate patient records.
- Ensure smooth patient flow throughout the day.
- Handle incoming phone calls, WhatsApp messages, emails, and walk-in enquiries.

Lead Management & Follow-up
- Respond promptly to enquiries received through phone, WhatsApp, website, and social media.
- Follow up with prospective patients to schedule consultations.
- Maintain daily enquiry and conversion records.
- Coordinate follow-up appointments and therapy sessions with existing patients.

Clinic Administration
- Coordinate with doctors, vision therapists, and clinical staff for efficient clinic operations.
- Manage daily administrative activities and front desk workflow.
- Ensure the reception area and patient waiting lounge remain organized and welcoming.
- Monitor clinic inventory and coordinate procurement of office and clinical supplies when required.





Accounts & Record Management
- Record daily patient payments and issue receipts.
- Maintain accurate records of collections, expenses, and petty cash.
- Organize patient files and administrative documents.
- Prepare daily and monthly administrative reports as required.

Patient Experience
- Provide exceptional customer service to patients and their families.
- Address patient queries professionally and courteously.
- Maintain confidentiality of patient information and clinic records.

Preferred candidate profile
- Female candidate with a pleasant personality and qualified attitude.
- Graduate in any discipline (preferred).
- Excellent communication skills in Hindi and English.
- Proficiency in Microsoft Word, Excel, email, and WhatsApp.
- Strong organizational and multitasking abilities.
- Ability to work independently and take ownership of responsibilities.
- Prior experience as a receptionist, front offic

📌 Receptionist Administrator (New Delhi)
🏢 Sight First Vision Therapy
📍 New Delhi