Key Responsibilities
- Lead, guide, and motivate the customer support team to achieve performance targets and deliver excellent customer service.
- Oversee customer interactions across phone, email, chat, and other channels while handling escalated issues promptly and professionally.
- Monitor and improve key performance indicators (KPIs), including response time, resolution time, customer satisfaction, and SLA adherence.
- Conduct training sessions, performance reviews, and collaborate with cross-functional teams to enhance processes and customer experience.

About Company: The Affordable Organic Store is India's trusted online destination for high-quality, pocket-friendly organic gardening supplies and sustainable living essentials.



From organic seeds, plants, and fertilizers to eco-friendly gardening tools and accessories, we help people grow their healthy food at home with ease and joy. We believe everyone should have access to affordable, chemical-free gardening solutions. Our mission is to empower urban gardeners, plant lovers, and sustainable living enthusiasts to create greener homes and a healthier planet, one small garden at a time. Join us to be part of a passionate team making organic living accessible and affordable for all

📌 Customer Support Team Lead in Hyderabad
🏢 The Affordable Organic Store
📍 Hyderabad