Position - Customer Support Representative (International Voice)

Experience - 0-5years

Location - Bangalore, Mumbai and Pune (All areas)

Shift - Rotational (Night Shifts)

Role - Contractual

Mode - Fully Work from Office

Interview - Versant + OPS

Salary - Max 60k for 4years experienced

Freshers Salary - 28k-30k CTC

Role & responsibilities

Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes




- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement
- Ability to demonstrate an effective use of customer service technologies to complete a cust

📌 Customer Support Representative (Mumbai)
🏢 eTeam
📍 Mumbai