JOB DESCRIPTION

Join our energetic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities
- Serves as the day-to-day technology partner for large corporate clients, owning communication and follow-through across incidents, enhancements, and key updates.
- Provides technical guidance and direction to support business stakeholders and technology teams.
- Supports customers post-sale by investigating issues, answering technical questions, and translating feedback into actionable insights for product and engineering teams.




- Monitors and report on product/service performance using SLAs and other agreed service metrics.
- Understands client needs and recommend upgrades, configurations, or additional features to improve outcomes.
- Partners closely with Sales and Product to ensure launches, enhancements, and current client concerns are addressed effectively.
- Acts as a subject matter expert in one or more focus areas and help drive consistent best practices.
- Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
- Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, a

📌 Technology Support Lead (Mumbai)
🏢 JPMorganChase
📍 Mumbai