We are looking for a highly skilled and experienced professional to join our team as a Customer Complaint Resolution & MIS - DSMG - Collections specialist in Mumbai. The ideal candidate will have 2 to 7 years of experience in customer complaint resolution and MIS.

Roles and Responsibility
- Resolve customer complaints professionally and promptly.
- Prepare and maintain accurate records of customer interactions and resolutions.
- Develop and implement effective strategies to improve customer satisfaction.
- Collaborate with internal teams to resolve complex customer issues.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Maintain up-to-date knowledge of industry trends and best practices.

Job Requirements
- Strong communication and problem-solving skills.
- Ability to work effectively in a fast-paced workplace.
- Excellent analytical and organizational skills.




- Proficient in MS Office and other software applications.
- Strong attention to detail and ability to maintain accuracy.
- Ability to build strong relationships with customers and internal stakeholders.
- Educational qualification: Any Graduate or Postgraduate degree.
- Industry: Financial Services / Banking / Investments / Insurance.

About Company

Tata Capital Ltd is a leading financial services company committed to providing exceptional customer experiences and building long-term relationships with its clients.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Complaint Resolution (Thane)
🏢 Tata Capital
📍 Thane