Company Description
Unity Small Finance Bank is a new-age financial institution that uses advanced technology to deliver safe, convenient, and easy-to-use banking services. The bank focuses on simplifying everyday financial transactions for individuals and businesses through secure digital platforms and efficient processes. Team members benefit from a dynamic environment that values innovation, customer-centric solutions, and continuous improvement. Unity Small Finance Bank offers opportunities to grow in a technology-driven setting while contributing to accessible and reliable banking for a wide customer base.

Role Description
The Customer Service Executive is a full-time, on-site role based in Chennai. This position is responsible for handling customer inquiries and requests across various channels, resolving issues promptly, and ensuring a positive customer experience. Day-to-day tasks include responding to questions about bank products and services, assisting with account-related concerns, and documenting interactions in line with internal procedures.



The role involves coordinating with internal teams to escalate and close customer complaints, maintaining service quality standards, and supporting initiatives aimed at improving customer satisfaction. The Customer Service Executive is expected to follow compliance guidelines, adhere to operational processes, and contribute to a professional and customer-focused environment.

Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide clear information.
- Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality, manage escalations, and support improvement initiatives.
- Candidates should possess solid Interpersonal Skills to communicate effectively, build rapport with customers, and work collaboratively with internal teams.
- Candidates should possess positive spoken and written

📌 Customer Service Executive (Chennai)
🏢 Unity Small Finance Bank
📍 Chennai