Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
This role is Technical Account Manager (TAM) with responsibilities as single post-sale technical owner of adoption and scale across the customer's footprint in the four products of the specialized GTM for Software, Data and AI the ICX trio (Mendix, Graph Studio, AI Cloud) and SLC. The mission is to convert sold software into realized technical value and grow that footprint, account by account, holding only a basic understanding of the wider Siemens portfolio enough to spot and route adjacent opportunities.
Advisor-first: guide adoption, drive the customer's software, data and AI teams to self-sufficiency, and own the architectural view of how these products fit their landscape.
Build trusted relationships with senior customer stakeholders CIO/CTO, enterprise architects and key business stakeholders as the account's strategic technical advisor. Ring-fenced from owning commercial, support and delivery contribute deep technical input on architecture and implementation, never the process.
Every TAM is a technical practitioner hands-on capable and credible in the products and the customer's architecture, able to prototype and prove things in the tooling. How much a TAM builds themselves, versus pulls Specialists in for the heavy build, varies with their product depth and the account. Every TAM is also well trained in the use of generative AI in day-to-day work, applying it to work faster and raise the quality of their output.
A gated resource on designated accounts only (strategic designation, expansion potential or technical complexity not ARR), spanning the industrial and non-industrial customer base; int