Job Description

Role: ServiceNow Lead Platform Architect Location: Bengaluru / Hyderabad Experience: 13+ years Employment Type: Full-Time

Role Summary

Role Overview

The Lead Architect will be responsible for defining and driving the overall architecture, design, and governance of the ServiceNow platform across enterprise programs. This role provides strategic technical leadership, ensures alignment with business objectives, and drives scalable, secure, and high-performing solutions across the platform.

The position requires deep expertise in ServiceNow architecture, strong leadership capabilities, and experience operating in large-scale, 24x7 enterprise environments. The ideal candidate combines deep ServiceNow architecture expertise with practical implementation experience in AI-enabled workflows, automation, enterprise integrations, and platform modernization.

Key Responsibilities

1. Architecture Solution Design
- Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability




- Translate business requirements into technical architecture and solution blueprints
- Ensure adherence to enterprise architecture standards and best practices

2. Technical Leadership
- Provide architectural guidance to development, support, and integration teams
- Lead design reviews and architecture governance forums
- Provide technical Consultation on current business initiatives
- Leads Platform Upgrade and Clone activities.
- Mentor developers, and engineers across teams
- Drive standardization and reusable design patterns across implementations
- Drive adoption of AI Capabilities including NowAssist, Predictive Intelligence, Agentic AI Solutions.

3. Platform Governance Strategy
- Establish and enforce governance frameworks, design standards, and security controls
- Ensure compliance with data security, regulatory, and audit requirements
- Ensure the reliability, availability and performance of production platforms and applications.
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