Job Summary
The Senior Program Manager is responsible for leading complex, multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise, a solid technical foundation, and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross-functional teams - including sales, engineering, product, creative, and strategy - to deliver high-quality solutions, with a focus on implementing Adobe Experience Platform (AEP) and related services.
Key Responsibilities
Program & Project Leadership
Manage integrated, multi-track projects and large-scale programs.
Oversee project estimation, resourcing, and delivery planning.
Define and enforce governance, processes, and scope management.
Drive execution to ensure on-time, on-budget, high-quality delivery.
Client & Stakeholder Management
Serve as the primary point of contact for client executives and stakeholders.
Build strong peer-level client relationships, managing expectations, negotiations,
and escalations.
Ensure high levels of client satisfaction through proactive engagement and communication.
Team Leadership & Collaboration
Lead diverse, globally distributed teams of 15+ across marketing, technology, creative, and production functions.
Provide clear objectives, direction, and motivation to maximize team performance.
Foster a collaborative and accountable work environment.
Risk & Quality Management
Identify, assess, and mitigate risks and issues across projects and programs.
Establish quality standards and continuously apply lessons learned.
Promote best practices in project management and delivery.
Business Development Support
Partner with sales and account leadership on recent business opportunities.
Contribute to solution design, proposals, and program roadmaps for future engagements.
Qualifications
Bachelor’s degree or equivalent professional experience requ
📌 Senior Program Manager- Services (Noida)
🏢 Adobe
📍 Noida