Factory & Dispatch Coordination
- Coordinate with manufacturing units to finalize
daily/weekly dispatch plans
based on demand and inventory requirements.
- Ensure timely vehicle planning, loading schedules, and dispatch adherence.
- Track dispatch status and resolve delays or exceptions proactively.
Logistics & Transportation Management
- Coordinate with logistics partners and transporters to
align trucks from factory to warehouse (WH)
.
- Ensure timely unloading, GRN completion, and discrepancy resolution at warehouses.
- Monitor transit TATs and escalate deviations.
Warehouse Operations Management
- Coordinate with
multiple warehouses across geographies
.
- Oversee inbound, storage, outbound, and inventory movements.
- Ensure warehouse SLAs, productivity, and inventory accuracy.
Order Processing & Fulfilment
- Manage
order processing across all channels
:
- Amazon
- Flipkart
- D2C (website)
- Ensure order flow, allocation, dispatch, and delivery performance meet SLAs.
- Coordinate with warehouse and last-mile partners for daily order closure.
3PL & Partner Management
- Act as the single point of contact for
3PL warehouse and logistics partners
.
- Handle day-to-day operational issues and drive quick resolutions.
- Conduct regular reviews on performance, TAT, and service quality.
Billing & Cost Control
- Validate
monthly 3PL warehouse and logistics bills
.
- Reconcile invoices against actual movements, SLAs, and rate cards.
- Highlight cost leakages and optimization opportunities.
Inventory Control & Audit
- Conduct
monthly stock audits
across warehouses.
- Manage
box replacement activities
and damaged inventory segregation.
- Track ageing inventory and drive corrective actions.
Returns & RTV Management
- Manage
customer returns, marketplace returns, and RTV (Return to Vendor)
processes.
- Coordinate inspections, QC, refurbishment, and closure of returns.
- Analyze return reasons and support corrective action planning.