Industry/Sector
Not Applicable

Specialism
IFS - Operations

Management Level
Associate

Job Description & Summary
As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping

to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include

but are not limited to:

• Responsible for providing front-facing administrative support to routine questions, complete

inquiries and provides transactional support to HC process firmwide while working in collaboration

with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations

Team

• Provide next‑level administrative support for query resolution and complex inquiries across Core

HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data

Management & Reporting

• Leverage solid knowledge of HC processes and programs to resolve ad hoc requests and

escalations in alignment with statutory legislation and HC policies





• Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager

• Prepare and deliver a variety of HCSC communications, including leave agreements, employment

verification letters, clawbacks, process documentation, and other related materials

• Prepare and review payroll inputs and data loads prior to payroll cutoff

• Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job

coaching and collaborating with teams to resolve ongoing queries and issues.

• Collaborate with the HC Technology Team to support HC systems and resolve technical

escalations, while partnering with HCBPs and the HC Services Operations Team to enable

effective HR operations

• Project assistance as required, and other duties as assigned

Experiences and skills you’ll use to solve

• Experience in a Human Capital environment or in an HR Administrative/Coordinator Role

• Strong technical experience in Workday, Service N

📌 Associate, Human Capital Service Centre (Kolkata)
🏢 PwC India
📍 Kolkata