Summary of Position:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: •Acting as liaison between customers, production and distribution departments related to specific customer orders •Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress,



and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. We are looking for a Customer Care Processing Administrator to join our Customer Service Team. As a Customer Care Processing Administrator, you are responsible for General Customer Service that includes post-sale technical and/or non-technical customer service and support across multiple sub-families for the business.

Key Responsibilities:
- Provide professional and productive service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions
- Support digital transformation through promotion of digital tools and digital services
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📌 Associate I, Customer Service (Bengaluru)
🏢 Alcon
📍 Bengaluru